Terms and Conditions of Reservations at Hotel Dazzler Lima Miraflores

Contract Terms

Hotel Dazzler Lima Miraflores: Provider of lodging services.
CLIENT: Passenger who avails the services of Hotel Dazzler Lima Miraflores (of legal age).
CHECK–IN: Process of customer check-in at the hotel before entering the room.
CHECK-OUT: Process of customer check-out when finishing the use of hotel services.
NO-SHOW: Non-presentation of the passenger at the hotel before 23:59 on the scheduled day of arrival, without prior communication from the client.
RESERVATION: Agreement between Hotel Dazzler Lima Miraflores and the Client to reserve the room(s) for the dates requested by the client at Hotel Dazzler Lima Miraflores.
SERVICE CHARGE: 10% surcharge on the consumption for services provided by Hotel Dazzler Lima Miraflores.
GENERAL SALES TAX (IGV): Tax corresponding to 18% of the rate.

General Conditions

By making a reservation through the website of Hotel Dazzler Lima Miraflores (www.dazzlermiraflores.com), the Customer declares to have been informed and/or had access to the content of the Privacy Policy of data stated on our website, which is part of the terms of this contract. Likewise, they unconditionally accept the following terms and conditions.
No agent, server, representative, or third party has the authority or capacity to modify, restrict, or expand the terms of this contract. The terms and conditions apply specifically to Hotel Dazzler Lima Miraflores. These terms constitute a contract between you and Hemisferio Inversiones SAC, and the goods and/or services will be provided directly by Hemisferio Inversiones SAC, as appropriate.
The rates shown in the first step of the purchase process are net and do not include the IGV or service charge. In the last step of the purchase process, only the service charge of 10% is added at Hotel Dazzler Lima Miraflores. The IGV, if applicable, will always be paid at the hotel reception.
Rates are expressed per night/room, not per passenger. The cost of additional beds in the room depends on the availability of the hotel and the type of room. For more information, please contact reservas@dazzlermiraflores.com.

Cancellation Policies

Cancellation 2 days: It is possible to modify or cancel the reservation up to 2 days before check-in (Peruvian time) without additional charges. Within 48 hours, a charge of 100% of the first night plus taxes will be applied.
Non-Refundable: Prepaid reservations are non-modifiable and non-refundable; no modifications, cancellations, transfers, or refunds are accepted.
No-Show Penalty: The penalty for a no-show corresponds to the total amount of the stay.
All rates will be charged in US dollars (USD), and the purchase receipt will be issued in dollars.
The reservation confirmation will be provided within a maximum period of 24 business hours after making the reservation.
For prepaid reservations, the charge for the entire stay to the credit card will be made within the next 48 business hours after generating the reservation. In the case of reservations made one day before or on the same day as check-in, the charge for the entire stay to the credit card will be made at check-in.
For reservations with the "pay at the hotel" condition, the Hotel Dazzler Lima Miraflores website does not accept debit cards. If a debit card is entered, the reservation will be canceled without prior notice. As an alternative, you can make your reservation directly through the email: frontdesk@dazzlermiraflores.com; through this means, you will be provided with a virtual payment link with which you can make payments with the client's preferred card (debit or credit).
In the case of "prepaid" reservations made through the Hotel Dazzler Lima Miraflores website, the charge will be made immediately to the registered credit or debit card.
If the credit card shows messages such as "denied," "stolen," "insufficient funds," "expired," the reservation will be canceled without prior notice.
We reserve the right to cancel or modify reservations in cases where it is considered that the client has engaged in fraudulent or inappropriate activity.
In the event of an error and/or duplication in the reservation made by the client, Hotel Dazzler Lima Miraflores does not assume responsibility for this and will apply the penalty according to the reservation policy.
For group reservations of more than 5 rooms, Hotel Dazzler Lima Miraflores reserves the right to apply special policies and deadlines.

Check-in and Check-out Procedures

No outside food is allowed in the hotel, except for medical restrictions.
A valid Identification Document (DNI) or passport, and alien registration card are required for all room occupants (including children) and visitors. If a guest wishes to have visitors in their room, it is essential that they are properly identified and registered with their identification documents. Hotel Dazzler Lima Miraflores will only allow minors to enter the hotel when accompanied by one of their parents, guardians, trustees, or responsible adults with their express authorization to enter the hotel (Notarized Permission).
The maximum number of allowed visitors per room is 2 people, provided it does not exceed the room's designated occupancy limit.
Residents of Peru will be subject to an 18% General Sales Tax (IGV) charge at the hotel reception (applies to reservations made on the Hotel Dazzler Lima Miraflores website).
To be exempt from the General Sales Tax (IGV), it is essential to present a valid passport and Andean Migration Card (TAM) with an entry period not exceeding 60 days.
Peruvian guests residing outside of Peru must provide documentation proving their residence in the foreign country.
Check-in time is from 3:00 PM, and Check-out is at 12:00 PM the following day, as detailed in the reservation confirmation.
Any request for Early Check-in and/or Late Check-out is subject to an additional charge and must be requested by email at reservas@dazzlermiraflores.com or directly at the hotel reception (subject to availability).
A valid CREDIT CARD must be presented at Check-in to guarantee accommodation and cover any additional expenses during the stay. A pre-authorization will be made on this CREDIT CARD for a minimum amount equivalent to 1 (one) night's accommodation.
Hotel Dazzler Lima Miraflores allows guests accompanied by their dog (Pet) to enter, provided they comply with the following Admission Policies. Only one dog per room is allowed at a cost of $50.00 (including taxes and services) per night. At the time of booking, the guest must provide certificates issued by a licensed veterinarian (or competent government authority) verifying the updated vaccinations and deworming of their pet, with an age not exceeding 1 year. These certificates must be carried during the stay and presented if requested by Hotel Dazzler Lima Miraflores staff. In the case of guide dogs, the CONADIS certification must be presented, demonstrating the need for the dog's company (visual impairment, emotional support, glucose monitoring, or other). If the CONADIS certification is not available, the guest will be charged for the pet's nightly stay. Coordination with the hotel must be done at least one week before arrival.

Conditions for the Stay at the Hotel

We offer private Airport-Hotel-Airport transfer services for an additional fee.
Subject to hotel availability and room type, one (01) child (under 6 years old) sharing a room with two adults stays free of charge for accommodation.
The included buffet breakfast per room is based on the number of registered persons in the reservation corresponding to the room capacity, including adults or children. If there are children in the room, the buffet breakfast will be charged according to the ages of the minors.
Additional breakfast charges will be applied as follows:
Hotel Dazzler Lima Miraflores: Maximum of 01 child in the room 0 to 6 years old: Maximum of 01 child, exempt from room and breakfast charges, sharing a bed with the parents.
It is only possible to add extra beds or sofa beds in some of our rooms. Prior coordination is required and will incur an additional charge.
We have cribs and/or "pack & play" sets (subject to availability); inquire at check-in or prior to your arrival at frontdesk@dazzlermiraflores.com.
Some units' rooms and common areas have facilities and access conditions for people with special needs.
If you wish to extend your stay, please inform the hotel reception at least 24 hours before your departure date. The extension will depend on room availability.
In the event of force majeure or unforeseen circumstances preventing Hotel Dazzler Lima Miraflores from accommodating the guest, the hotel commits to providing a solution by offering accommodation in nearby hotels of similar or higher category.
In accordance with the General Law for the Prevention and Control of the Risks of Tobacco Consumption, Law Number 29517, smoking is prohibited in the rooms. In case a guest violates the specified terms in this paragraph, a penalty of 250 USD per day will be applied to that guest.
The hotel provides free WiFi in public areas and rooms.
The hotel has on-site parking, so we do not guarantee spaces for any guest (subject to availability on a first-come, first-served basis). If parking availability is confirmed at the hotel, it is free of charge.
The hotel is not responsible for the loss of money, jewelry, and/or other valuables left in the room. We request our guests to properly close the doors of their rooms and use the safes located in their rooms or declare and leave them in custody at the hotel reception. The availability of a safe at the reception may vary depending on the hotel.
All personal items forgotten by our guests and found by hotel staff will be stored according to the storage protocol by category.
In order to provide a comfortable stay for all our guests, we require a period of silence from 11 p.m. to 9 a.m.
It is strictly prohibited for anyone not registered at the hotel to enter the rooms.
If you wish to consume alcoholic beverages purchased outside the hotel, a corkage fee communicated by the hotel will apply.
We do not offer tours, but we can connect you with a local tour operator.
Hotel Dazzler Lima Miraflores is against the trafficking of archaeological pieces belonging to the Peruvian Cultural Heritage.
Hotel Dazzler Lima Miraflores is against the trafficking of protected species.
The possession and consumption of hallucinogenic drugs within the hotel premises are strictly prohibited.
The exploitation and sexual abuse of minors are criminally and civilly punishable according to current legal provisions.

Procedure for Unwelcome Client or Visitor

At Hotel Dazzler Lima Miraflores, we are committed to providing a safe and respectful environment for our employees, guests, customers, and the community. Therefore, we have established an internal process outlining the reasons for declaring a client or visitor UNWELCOME.
Reasons to determine a client or visitor UNWELCOME:
Leaving the hotel without completing the corresponding check-out, leaving consumptions or other debts pending payment.
Registering at the hotel with false information or impersonating someone else's identity.
Attempting to repeatedly pay with counterfeit money or using fake documentation such as ID, passport, credit card, or debit card.
Committing physical or verbal assault, harassment, or threatening any guest, employee, supplier, or visitor, provided the responsibility of the aggressor is proven.
Committing thefts or robberies, in any form, during their stay or visit to the hotel (including those against suppliers, visitors, etc.).
Entering the hotel with a minor and not registering them at the reception (if not the parents of the minor, a notarized letter or document accrediting guardianship must be provided).
Entering with unidentified companions, with National Identity Document, Alien Registration Card, or other official identification issued by a competent national or foreign authority that credibly verifies such information (subject to hotel validation), into hotel rooms.
Not taking responsibility for damages to the hotel's facilities (subject to validation of customer responsibility).
In case the client or visitor possesses weapons and refuses to present or show their "weapon carrying license."
Abandonment of goods with a value of $1000 USD or more.
Engaging in fraudulent acts seeking to benefit by deceiving hotel staff, subject to validation of customer responsibility.
Other dangerous, harmful, high-risk, or behaviors that contradict the well-being, moral order, and good customs of customers, visitors, suppliers, and/or employees. Such reasons will be evaluated by Customer Experience.

Consequences of declaring a client or visitor UNWELCOME

Any client or visitor declared UNWELCOME will be notified in advance via a notarized letter about the decision taken by Hotel Dazzler Lima Miraflores and the reason for it.
Unwelcome clients or visitors will not be able to make reservations or stay again at Hotel Dazzler Lima Miraflores.
If an unwelcome client or visitor enters Hotel Dazzler Lima Miraflores, the hotel staff will activate the security protocol and ask the visitor to leave the hotel. If the client or visitor refuses to leave the hotel premises, hotel security and the National Police of Peru will be called.